The phone call setup experience and perception of voice quality are the biggest factors contributing to the user’s satisfaction. However, while the dialing experience can be objectively measured, the caller’s judgment of voice quality is subjective. Find out which four factors end users expect and how to meet those specifications.

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3Com has cooked up an open source plan to embed communications applications in network hardware.

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Asterisk creator Mark Spencer clarifies his position on hybrid-hosted VoIP, and discusses open source VoIP and what it means for business users.

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Your mobile workforce is about to surge and you must have a plan in place for growth. We discuss critical considerations for your mobile deployment.

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