This Datamonitor white paper analyzes the costs and benefits that open standards-based IVR platforms provide to carriers.
Published by: Hewlett-Packard Company

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IP Telephony is on its way to becoming the default technology choice for enterprise voice services, but maintaining call quality and ensuring service reliability remains a challenge. Download now to learn more about the common sources and how to troub…
Published by: Network General Corporation

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This white paper looks at multimedia trends and discusses how 3G operators and their partners can unlock the potential of new video services based on the most advanced technologies. Read now.
Published by: Hewlett-Packard Company

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An efficient and affordable way to monitor VoIP QoS.
Published by: SolarWinds

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VoIP offers significant cost and performance advantages over traditional methods. Discover the essentials of selecting a call recording solution that will allow your contact center to lower costs and increase productivity.
Published by: VPI

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Fragmented communications are costing companies millions of dollars by disrupting workflow and business processes, a new study has revealed.

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Bill Trussell decodes the unified communications (UC) ciphers for you and makes a UC recommendation.

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Mobile VoIP will be a key mobile application for respondents to our mobile purchasing survey, but mobile Web services aren’t far behind.

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Adam Turner kicks off a feature examining open source VoIP with a consideration of the software’s costs.

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Eliminate network latency, without locking into an SLA with a bad service provider, by controlling and implementing multiprotocol label switching (MPLS).

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