This survey highlights the importance of the contact centre experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.
Published by: Genesys

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We are at the early stages of unified communication (UC) deployments. Both vendors and enterprise customers are struggling to understand what this new world holds in store.
Published by: SearchUnifiedCommunications.com E-Books

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This white paper details how using location intelligence solutions can assist in the successful roll out of telecommunications services.
Published by: Pitney Bowes Group 1 Software

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Aero-K® - Waterless, Fast, Safe and Reliable potassium based aerosol Fire Suppression Systems that extinguishes fire in seconds, is environmentally friendly and protects electronic equipment, media and personnel.
Published by: Peripheral Manufacturing. Inc.

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At VoiceCon 2008, keynote speakers stressed the importance of openness and interoperability of unified communications platforms.

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Watch our video of former US vice president Al Gore endorsing Cisco’s TelePresence as a key tool for reducing carbon emissions.

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TechTarget ANZ is getting a better, stronger, faster back end. But like the six million dollar man, it’ll take just a second to implement…

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The managed services model may enable enterprises to reduce the risks involved in VoIP deployment while tapping into the service provider’s expertise to address quality of service and network management issues.
Published by: Singapore Telecommunications Ltd

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This quick fact sheet details a dependable, high performance IP VPN service that provides reliable policy-based flexibility to handle all classes of traffic, while providing your business with quality communications.
Published by: Singapore Telecommunications Ltd

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Resolution Accelerator™ is the most advanced product available for resolving exceptions.
Published by: Vitria

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