The contact center infrastructure market continues to consolidate as users shift from best-of-breed "point products" to broader solutions from "cornerstone" vendors. Prospective customers must evaluate vendors in terms of their technology and capabilities in relevant geographies. Read this analyst report to learn more.
Published by: Interactive Intelligence, Inc.

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The term convergence is defined as the integration of all forms of communication – data, voice, and video – onto a single IP-based network. Enterprises have their own objectives for pursuing convergence. In this paper, Stratecast will explain why converged objectives put forth by the industry must tightly align with the objectives of businesses.
Published by: Sprint

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